New waste service starts in South East Cornwall from Monday 8 April
We start the new weekly food waste and fortnightly rubbish collection service next week
for people living in South East Cornwall.
You and your community will be adopting this important new service, which we’re putting
in place to help people reduce waste and increase recycling for a more thriving and
sustainable Cornwall.
We’ll change the collections of approximately 55,000 households in Liskeard, Polruan,
Polperro, Looe, Torpoint, Saltash, Callington, Pensilva, and surrounding areas over a twoweek period.
The date of each household’s first collection on the new service will vary according to
where they live in South East Cornwall and where their property sits in our new collection
round schedule.
People can find the date of their first collection and new collection day in the Go Collection
Calendar we posted to them in March or by going to www.cornwall.gov.uk/myarea and
entering their address.
Support through the changes
We’ve continued to work hard over the last few months to make sure every household in
South East Cornwall has the right bins, collection calendar, instructions and support they
need to switch to the new service.
We’ve written to every household directly to tell them their new collection day and explain
exactly what they need to do and when. Our recycling engagement officers continue to
hold roadshows in libraries, village halls and community centres across South East Cornwall
offering face-to-face support.
But we know from the experiences of other local authorities and from Area 1 that there
will be teething problems in the first few weeks and months. Our crews will be adjusting to
new vehicles, collection rounds and schedules, and collecting food waste for the first time
in your area.
Briefing note
New waste service starts in South East
Cornwall from Monday 8 April
03 April 2024
Information Classification: CONTROLLED
And we understand that some people will find it harder than others to adapt to a new
collection day, separating their food waste and using the new caddies and rubbish
containers. There will also be people using our recycling services for the very first time.
We know this is going to be a very busy time for you, as well as for us in the Waste Service
and for colleagues working in our Contact Centre. With that in mind, we’ve put together a
list below of useful links and information.
You can help us ensure we have personal support available to our most vulnerable
residents by:
• Signposting people who can go online to www.cornwall.gov.uk/wastechanges for all
the information and key transactions they need to switch to the new service
• Using Casework Assist – Cornwall Council for any questions you can’t find answers to
online so your query goes to the right person first time
• Only giving the Contact Centre number to people who can’t use online services
Useful links and support
For Refer to
First collection on new service
New collection day
New collection calendar
See the Go Collection Calendar posted to homes
in March.
Visit www.cornwall.gov.uk/myarea and enter the
property address
How to recycle food waste Visit www.cornwall.gov.uk/foodrecycling.
Rubbish reduction tips Visit www.cornwall.gov.uk/wastechanges and
click the ‘Tips to reduce your rubbish’ tile
Missing or damaged bins Visit www.cornwall.gov.uk/wastechanges and
click the ‘Tell us there’s a problem with your
bins’ tile
Apply to to exchange bin or sack Visit www.cornwall.gov.uk/wastechanges and
click the ‘About your new bins’ tile
Rubbish limit
Apply for extra bin
Visit www.cornwall.gov.uk/wastechanges
Click ‘How to use your new rubbish service’ tile
Visit www.cornwall.gov.uk/wastechanges
Click ‘About your new bins’ tile and
Click ‘Apply to us to review your fortnightly
rubbish limit link
Rubbish reduction tips Visit www.cornwall.gov.uk/wastechanges and
click the ‘Tips to reduce your rubbish’ tile
Information Classification: CONTROLLED
Lost Get Ready, Get Set, Go instruction
leaflets
Visit www.cornwall.gov.uk/wastechanges for
copies of the leaflets and how to use the service
Face-to-face support
Future events are listed here: Talk to us face-toface at a community roadshow
Remember…
• Check your collection calendar
The new service starts in rollout area 2 from 8 April 2024. Most people’s collection
day will change when their new service starts, so it’s important to double check.
This information is included in the Go! leaflet which we posted out in March.
Residents can also go the My Area section of our website and enter their address to
see their property information: https://cornwall.gov.uk/my-area/
• Old bin collections and recycling
Residents won’t be able to use their existing rubbish bins once the new service
starts. We encourage everybody to consider reusing their old bin as a garden water
butt, a compost bin, a place to store firewood, or for rinsing out wet suits. If not, we
can collect and – where possible – recycle it once the new service has started.
Residents must sign up by midnight on 10 April 2024.
https://www.cornwall.gov.uk/rubbish-recycling-and-waste/new-food-wasterecycling-and-rubbish-service/ask-us-to-recycle-your-old-bin/
• Bins that haven’t been delivered:
If for any reason residents have received their bins or food waste caddies, they must
let us know via our website (www.cornwall.gov.uk/wastechanges) or by calling us
(0300 1234 141) and we’ll get it sorted.
• Keep recycling!
We will all need to recycle our food waste, cardboard, glass, plastics, cans, paper
and textiles. New or replacement bags can be ordered via our website
(www.cornwall.gov.uk/recycling) or by giving us a call (0300 1234 141).